Answers on the first line
Help customers with common questions and agreed support steps, using your own documentation.
AI voice assistants for business
Always available,
even after hours.
Catch calls when your team is busy or after hours. An AI voice assistant that knows your business, answers questions, and helps with the next step.
- Trained on your company knowledge
- Affordable first-line support
- Your team stays in control
Example conversation
After the call
A clear summary,
in your language and tools.
Your knowledge at its coreYour tone in every callConnected to your systemsSMET / VOICE AI
Consistent first-line support
Give your team more time
for what matters
Opening hours, product questions, or an initial intake: let a consistent first line handle recurring calls so your team can work without constant interruptions.
Room for your team to focus
Handle incoming calls when your people are busy and collect the information they need to follow up.
Keep costs in perspective
Start with a clearly defined task. An affordable solution that fits your call volume and grows with your business.
Grounded in your own documentation
An agent that
knows your business
Callers hear a natural voice that fits your company. Behind it works an assistant that uses only your approved documentation and hands over to your team when needed.
Your knowledge at its core
FAQs, product information and procedures form the basis of every answer.
Your team stays in control
You decide what the assistant handles and when a person takes over.
A voice that fits your business
Choose a familiar voice
and conversation style
From greeting to phrasing and language, we tailor the assistant to how you speak with customers.
Familiar in every conversation
- Greeting
- Tone
- Language
Practical applications
Which calls take up
the most time for your team?
A helpful first line
Answer common questions and guide callers through initial support steps. Pass more complex questions to your team with all relevant context attached.
Give every call a good start
Welcome callers, find out what they need, and record a message or callback request when everyone is on another call or after office hours.
A better-informed next conversation
Ask what a prospect is looking for, record their contact details, and turn an initial call into a clear enquiry for your sales team.
Start focused and expand step by step
From your company knowledge
to a working voice assistant
Let’s talk - 01
Choose the right conversations
Together, we choose a clear first task, the expected answers, and when a member of your team should take over.
- 02
Build around your business
We connect your documentation and existing systems and test realistic customer questions before launch.
- 03
Keep making it better
Using call logs and feedback, we sharpen answers and expand the assistant step by step where it helps your team.
Automated follow-up after every call
Call details delivered
where your team works
Receive a concise summary after every call in the language of your choice, including the caller’s question, contact details, and agreed next step.
Send summaries automatically to the tools your team already uses, such as email, Google Drive, OneDrive, Microsoft Teams, Slack, or your CRM.
Your summary
- Your language
- Your preferred destination
- Ready to follow up
What does an AI voice assistant cost?
Pricing depends on your call volume, the tasks and the connections you need. We start with a focused use case and explain the setup and usage costs in advance. Get in touch for a tailored proposal.
How does it learn about our business?
We use the information you provide, such as FAQs, product documentation and procedures. We work with you to configure answers and conversation rules, then test them against familiar questions.
What happens when a customer needs a person?
We agree in advance which questions your team should handle. The assistant can collect the relevant details and prepare a callback request or follow-up. Call transfers can be configured where supported by your phone system.
Can it work in multiple languages?
We configure conversation languages around your customers. Summaries can be created in any language you choose, independently of the language of the call.
Will it work with our existing systems?
We assess how the assistant can connect to your phone system, knowledge sources and CRM. Summary destinations and follow-up are configured around your organisation.
Better phone coverage without extra hold queues
Ready for a
smarter first line?
Tell us which calls keep your team busy today. We’ll gladly explore how an AI phone assistant fits your workflow.
info@smetsoftwaresolutions.be